Whether at their desk or on the road, consumers expect banking applications to be accessible and easy to use. They choose self-service for many of their needs. But when it comes time to talk with a representative, the response should be fast and efficient. This is where a quick, comprehensive view of their accounts is a must.
Thanks to Vonage Contact Center and NXTsoft, your banking representatives now have real-time data access to provide high-touch assistance. When customers call, their relevant records are instantly displayed.
By connecting your core banking solutions to your contact center, you will drive business efficiency with pre-built integrations between banking systems and your contact center, boost cybersecurity with earlier detection of threats and intrusion, and ensure consistent banking experiences across digital and mobile applications.
No matter what your customers want — to initiate a loan, open a CD, set up a 529 educational savings account, or other banking needs — your staff can help immediately.