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CCaaS - A Single-Source Solution Provider for Contact Centers

CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. Smart Dog IT, Inc. partners with the world’s leading providers to provide strategic CCaaS solutions for your business.

In the ever-demanding customer landscape, personalized interaction is no longer a luxury but a necessity.


It's about connecting with your customers when, where, and how they prefer.


This is where Contact Centers as a Service (CCaaS) come into play, elevating customer satisfaction while simultaneously reducing churn and IT costs.


Smart Dog IT is your go-to partner for CCaaS, with a commitment to providing tailored solutions that align perfectly with your business needs. As an independent entity, we offer a diverse range of options to find the perfect fit for your specific requirements. We will work to:


  • Understand Your Needs
  • Source the Best Solution for YOU
  • Implement and Support


Moving from a traditional premise-based PBX to the Cloud? We're here to facilitate that transition smoothly. Our main focus is to ensure that you receive a solution that not only fulfills your current needs but scales with your future goals.


Choose Smart Dog IT for your CCaaS needs, and become part of a partnership that emphasizes your growth, efficiency, and customer satisfaction.


Let's work together and make communication a competitive advantage for your business.

CCaaS and Smart Dog IT -Simple & Powerful

Flexibility and Scalability

CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.

Security

Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built-in redundancy, security, and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.

Business Agility

You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited-to-zero dependency on your own IT department.

Disaster Recovery

Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you to avoid productivity disruptions and to continue with minimal downtime.

Favorable Payment Terms

Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.

Advanced Reporting & Analytics

Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect and evaluate data and provide easy-to-use, customizable access to that data for real-time and historical analytics.

Integrated Applications

CCaaS solutions typically provide direct integration with databases, CRMs, RESTful API, workforce management, quality monitoring, UCaaS and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.

Smart Dog IT, Inc. designs and delivers IT & communications solutions and services that help organizations execute on their strategic goals.

Our focus? Every business is unique, so we start by listening to the needs of our clients, and then exceed those needs in every way.

Call (913) 660-0707 today so we can discuss your CCaaS needs.

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